Commercial terms of service

6.1 Parties

The service provider is INTERPLUS Dış Ticaret ve Danışmanlık Ltd. Şti.; the natural or legal person using the service is the Customer. These terms cover the measurement and reporting service for commercial purposes.

6.2 Service

Truvis provides a structured question panel, AI answer measurement, visibility comparison, business information accuracy, action recommendations and re-measurement. The features provided are set out in the purchased package and order documents.

6.3 Measurement methodology

Outputs are sample results limited to the selected questions, systems, dates, country/language and API configuration. They do not represent end users’ personal conversations or all internet queries. API answers may differ from answers in consumer interfaces.

6.4 Customer obligations

The Customer provides accurate business data, is authorised for the relevant brand or branch, shares confidential information lawfully and makes its own assessment before applying report recommendations.

6.5 No guarantee

No particular AI recommendation rate, ranking, position, traffic, number of customers or revenue increase is guaranteed. Performance of the service within the scope defined in the contract is undertaken.

6.6 Prohibited use

Use for generating fake reviews, defaming competitors, profiling personal data without permission, misleading hidden instructions to systems, unauthorised third-party measurements and political campaign manipulation is prohibited. Mentioning publicly visible competitors in neutral measurement is not prohibited in itself.

6.7 Fees and payment

The package fee, period, measurement unit, taxes and renewal terms are shown in the order document. A free pilot does not automatically turn into a paid subscription. No charge is started without the Customer’s approval.

6.8 Intellectual property

Rights in the Truvis software, method, templates and brand remain with the relevant right holder. The Customer may use its own reports in its internal processes; an agency’s presentation to its own client is limited to the scope permitted in the contract.

6.9 Data and confidentiality

Each party protects its own confidential information. Data controller and data processor roles are determined according to the processing activity. Where required, the data processing annex applies.

6.10 Availability

Outages or API changes at third-party providers may be notified; Truvis does not report measurements that did not happen as if they had. Statutory rights in the event of material and prolonged outages are reserved.

6.11 Liability

The parties are liable for direct damages within the framework of fault and mandatory legal provisions. Gross negligence, intent and liabilities that cannot be limited by law are not subject to any contractual cap. Other liability caps apply only where separately agreed by the parties and to the extent valid.

6.12 Term and termination

The subscription term, renewal and cancellation date are set out in the order document. On termination, data is handled in line with the retention and destruction policy; mandatory financial and legal records are kept.

6.13 Governing law and disputes

Turkish law applies. Rules such as jurisdiction and mandatory mediation apply according to the parties’ merchant status and mandatory law; where a valid jurisdiction agreement exists between merchants, it is stated in the order/contract document.